FAQ

BOOKING & PRE-ARRIVAL

Are there airport shuttle services?

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We don’t have a shuttle, but we’re happy to recommend trusted taxi options to and from the airport.

How do I get to the airport?

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• Taxi: approx. €85–€105 (traffic dependent), usually around 35–45 minutes.
• S-Bahn (train): S1 or S8 connects the airport and the city centre frequently. Our team can point you to the best connection for your timing.

What payment methods do you accept?

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We accept card payments only.

Do I need an ID to check in?

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Yes, a valid passport or government-issued ID is required at check-in.

What is your cancellation policy?

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Cancellation terms depend on the rate you book and will always be shown during the booking process and in your confirmation email.

How do I pay for a guest’s reservation?

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You are welcome to provide a credit card for a third-party payment, which will then be charged upon check-in of your guest. If you would like an invoice, please share your email address and billing details so we can send it to you.

How can my company pay for my booking?

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Your company can book your stay through our website and provide a company credit card during the reservation process. The invoice with the full company billing details will be issued at check-out.

Do you offer valet parking and where can I park my car?

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Finding a parking spot should be as smooth as possible. That’s why we’ve got a cooperation with Rieger City Garage, just around the corner. You can park there at a discounted price of €15 / 24h, no reservation needed. Don’t forget to validate your ticket at reception.

Are pets allowed?

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Yes, we have pet-friendly rooms. Please select the pet option at booking or let the team know in advance so we can allocate the right room. (A fee may apply.)

Smoking policy

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Haus im Tal is a non-smoking hotel. If smoking occurs in the room, a cleaning fee may be charged at the hotel’s discretion.

What is the minimum age for check-in?

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18

What is the minimum age for check-in?

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No, there are no airport shuttle services but there is a bus stop right at the door.

CHECK-IN & CHECK-OUT

Check-in and check-out times

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Check-in starts at 15:00, but you can stop by anytime to drop off your bags and have a refreshment. And if your room is ready, we’ll even get you checked in earlier.
On your departure day, the room is all yours until 12:00. If you’d like to enjoy it here a bit longer, ask reception if a late check-out is possible.

Can I check in early?

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If your room is ready upon arrival, early check-in is possible at no additional cost.

Can I request a late check-out?

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Late check-out is subject to availability. Each additional hour is €20, and the latest possible check-out is 14:00. Beyond that, an additional night needs to be booked.

I’m arriving late, what happens?

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If you arrive after reception hours, we’ll arrange self check-in for you. You’ll receive all necessary information by email or phone, including the current door code and where to find your room key.

Do you hold a deposit on my credit card?

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We do not place a deposit hold on your card at check-in. We keep your card details on file so that your room charges and any additional expenses, such as breakfast or drinks at the bar, can be conveniently settled in one final bill at check-out.

Can I store my luggage before check-in or after check-out?

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Of course. Just speak with the team at reception. We’ll tag your bags and store them safely while you’re out.

How do I get a copy of my invoice?

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You will usually receive your invoice at check-out. If you need a copy, simply send us a WhatsApp message or an email, and we will gladly resend it.
If you prepaid through Booking.com or another platform, you may receive the payment receipt from the platform. We can always invoice any on-property extras directly.

My bill doesn’t match the final charge. What should I do?

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Please contact us via WhatsApp or email and we will be happy to assist you.

AT THE HOTEL

Wi-Fi

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Wi-Fi is free for all guests. Simply connect to the “Haus im Tal” Wi-Fi — no password required.

Do you offer wellness/fitness classes?

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Want to work up a sweat while you’re here? Visit our friends over at Prime Time Fitness (Viktualienmarkt). Access is via a band provided at reception (ID card or driver’s license required as a deposit).

Breakfast

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We offer a hearty breakfast buffet every morning from 7:30–10:30 for €28.50 — complete with local, vegan, and gluten-free options. Let our team know when checking in if you’d like to add breakfast to your stay, or drop by spontaneously. If you need gluten-free bread, please let us know so we can prepare it for you.
Children: €12 (ages 6–12), free (ages 0–5).

Housekeeping

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Rooms are serviced regularly during your stay. If you have any specific requests (extra towels, freshen-up, “do not disturb”), just let the team know.

Do you have accessible rooms?

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Yes, we offer wheelchair-accessible rooms in selected categories. Please contact us in advance so we can confirm the best option for your needs.

Do you offer baby cots?

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Yes baby beds are available upon request (a fee may apply).

What are the nearest trains?

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Local trains / metro: Marienplatz — ~5 minutes on foot
Regional and long-distance trains: Munich Central Station — ~10 minutes by public transport

Still have a question?

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If you can’t find what you’re looking for here, reach us on WhatsApp: https://api.whatsapp.com/send/?phone=4917655749900&text&type=phone_number&app_absent=0